What can a modern Distributed Order Management solution do, and what should you expect from your vendor?
The purpose of a distributed order management system (“DOM”) is to intelligently broker orders across the various systems and processes utilized by the multiple parties involved in replenishing an order. The best way to achieve this is to provide a single, global view of all inventory available in order to intelligently source the line item components of that order, ensuring that the business can meet both current and future customer demand while optimizing inventory, logistics, and asset utilization.
However delivering a seamless customer experience is a challenge for most retailers.
This report examines the solutions, and what retailers should expect from a modern DOM application. For example:
- Does the DOM combine multi-channel order aggregation with global visibility to inventory, including delivery and service availability?
- Does it enable the “complete” order promise (available-to-promise, available-to-deliver and available-to-service)?
- Does the system offer the ability to “order from anywhere, fulfill from anywhere, and return to anywhere”?
- Does it include optimized, rules-based order promising and scheduling, inventory and resource allocation from any internal or external source to meet both the conditions of the order and the requirements of your business?
Market conditions, customer expectations, and technology have changed radically in the last few years; make sure you know the critical features and the advantages a modern DOM solution should have in order to meet these challenging requirements, now and in the future.
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